indogamePrivacy Policy

This page describes what we collect when you use indogame and how we keep that data protected. Our privacy commitments apply to all account holders in supported jurisdictions — whether you are betting on Liga 1 in Jakarta, depositing via OVO in Surabaya, or playing live roulette from Bandung. We treat your personal information with the same care we apply to your financial transactions and account security.

We collect data only for specific, lawful purposes: verifying your identity, processing deposits and withdrawals, detecting fraud, and complying with local regulations. We do not sell your data to marketing companies, and we do not share your account details with third parties except where required by law or necessary to process your payment method through e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

Our indogame privacy policy reflects industry standard practice combined with Indonesia-specific data protection requirements. Read this carefully to understand what happens to your information when you open an account with us.

What Data We Collect on indogame

We collect your email address, phone number, legal name, date of birth, and residential address when you register an indogame account. These details are mandatory for account creation and identity verification. We also collect government-issued ID documentation (passport, national ID, or driver's license) and a recent residential proof (utility bill, lease agreement, or bank statement) as part of our KYC process.

When you use indogame, we log your login history, betting activity, deposits, withdrawals, and game outcomes. This activity record serves several purposes: reconstructing your transaction history if you contact support, detecting unusual account patterns that may indicate fraud or account compromise, and maintaining audit trails for regulatory compliance. We store this information for the duration of your account and for a period afterward to meet legal retention requirements.

We collect technical data when you access indogame: your IP address, browser type, device information, and page-load times. We use this data to optimize platform performance, detect security threats, and troubleshoot connection issues. We do not use this technical data for marketing or behavioral tracking.

How We Use Your indogame Data

• Account verification: We verify your identity to prevent fraud, money laundering, and underage access. This verification is non-negotiable and required by Indonesian gaming regulations.
• Payment processing: We share your name and account details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateways, and banks only to process your specific deposit or withdrawal request. These third parties access only the information necessary to complete that transaction.
• Customer support: Our support team accesses your account history to resolve disputes, answer questions, and handle withdrawal or deposit issues. Support staff operate under strict confidentiality agreements.
• Regulatory compliance: We retain records and share anonymized data with Indonesian gaming authorities when required by law. We do not proactively report individual account activity; we respond to legal requests with court-ordered documentation only.
• Fraud detection: We analyze betting patterns, login anomalies, and transaction velocity to identify compromised accounts or suspicious behavior. If we detect a threat, we contact you immediately and may freeze your account temporarily pending verification.

We do not use your data to send unsolicited marketing emails or SMS messages. We contact you only about account maintenance, security alerts, or regulatory notifications.

Your Rights on indogame and Our Data Protection Practice

You have the right to request a copy of all data we hold about your indogame account. Contact our support team via in-app help or email, and we will compile your data within standard review windows and provide it in a portable format. You may request correction of inaccurate personal information — for example, if your address on file is outdated — and we will update our records.

You may request deletion of your indogame account and associated personal data, subject to legal retention requirements. We must retain certain records (transaction history, KYC documents, identity verification) for periods mandated by Indonesian law and anti-money-laundering regulations, typically three to five years. We cannot delete data while legal obligations require retention, but we will destroy it as soon as legally permissible.

We encrypt all data in transit using TLS protocol and at rest using industry-standard encryption. Our indogame infrastructure undergoes regular security audits. If we experience a data breach that compromises your personal information, we are legally required to notify you within a reasonable timeframe and will do so via email and in-app alert.

Our indogame platform uses cookies and tracking pixels to maintain your session, remember your language preference, and measure basic site performance. We do not use cookies for behavioral advertising or third-party tracking. You may disable non-essential cookies in your browser without losing core indogame functionality, though session management may require temporary cookies.

Contact Us About Privacy

If you have questions about our indogame privacy policy, how we handle your data, or wish to exercise your data rights, contact our support team. We provide English and Indonesian-language support via live chat during business hours, email (with response within three business days), and in-app messaging. We will respond to data subject access requests within the timeframe specified by applicable law.

This privacy policy reflects our current practice and our commitment to protecting your information on indogame. We review and update this policy periodically as our services evolve or regulations change. We will notify you of material changes by updating this page and, if the change affects how we use your existing data, by in-app alert or email. Your continued use of indogame after a policy update constitutes acceptance of the revised terms.